FREQUENTLY ASKED QUESTIONS

Cooper’s Guide walks and tours & visits are devised and delivered by Catherine Cooper, unless otherwise stated.

Public walks are open to anyone who wishes to pay to attend the walk as advertised. Private tours & visits are for those wishing to engage Cooper’s Guide exclusively to conduct their group’s tour and/or visit – as agreed/pre-arranged.

All tours are conducted in English. For an additional cost a translator can be hired on your behalf.

Group numbers vary from walk to walk but are never more than 30.

Best to get in contact with your requirements but for groups with numbers in excess of 30, additional guides may be required if you wish the engagement to run simultaneously for timing reasons.

Hopefully, but for large groups, walks in very noisy areas, or on request, voice amplification may be used. For an additional cost a remote audio system can be hired on your behalf.

Yes – Public Liability but every individual on a walk, tour or visit is responsible for their own safety and should purchase their own insurance if neccessary.

Yes, but if a severe weather warning is issued, then the walk, tour or visit may be delayed, postponed or cancelled. Please dress appropriately and bring your umbrella, sun screen, etc.

You will have a mobile (cell) phone number to be able to contact Cooper's Guide and we will decide at the time what to do, depending on how late you are running behind.

Cooper’s Guide aims to be inclusive and welcomes enquiries from individuals or groups with access needs associated with mobility, sight, hearing, etc.

Assistance dogs are very welcome – if you can advise in advance, it would be useful to know.

All walks state approximate duration & distance, and as to whether steps feature. You must best decide if the walk is for you. For private engagements, please advise on your needs at the time of enquiry.

Public walks are at a set price, as advertised on this website and the third-party pre-booking sites used to promote/sell the walk and are payable at the time of booking.

Guiding fees for private tours and visits start at £130 for up to 4 (four) hours. The full guiding fee is dependent on group numbers, duration of the booking and the brief’s requirements, as negotiated prior to the engagement.

No. None of our walks, tours and visits include the cost (if applicable) of general entrance fees & tickets, travel, and/or food & drink, which need to be paid for separately in addition to the guiding fee. For tours out of London, hotel and subsistence charges may also apply. Tips are a discretionary extra.

Payment is in Pounds Sterling.

Bank transfer or PayPal.

Guiding fees are payable in advance of the engagement date, unless otherwise agreed. Invoices submitted by Cooper's Guide after the engagement are payable within 30 days of the invoice date and late payment shall attract interest at a rate of 4% over the Bank of England lending rate from the due date until the date of payment in full.

An engagement is considered firm as from the date of confirmation. Cooper’s Guide shall be entitled to charge a fee for cancellation or postponement as follows:

• 100% of the agreed fee up to 3 days (72 hours) before the start date.
• 100% of the agreed fee if the period of notice is less than the number of days booked.
• 50% in all other cases.

You will be liable for any expenses which have been incurred or committed to, including any administration/booking fees.

In the event of the engagement being unable to proceed due to ill-health or force majeure, your booking will be transferred to another date, or a refund given. If possible, a replacement guide will be sort.

Cooper’s Guide holds your details for the purpose for which it was supplied, and those details will not be shared with a third party unless authorised by you.

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No credit or debit card information is held on file, but monies paid through third parties such as PayPal or Eventbrite will be subject to their terms and conditions.

Not knowingly.

No. All names, logos and some photographs on this website are the proprietary marks of Cooper’s Guide. Any marks identifying third parties are owned or licensed by those third parties.